Frequently Asked Questions (FAQs)
If you don’t find the information you are looking for in our Frequently Asked Questions, FAQs section, please contact us anytime. We’ll be happy to answer any questions you may have.
Who can benefit from home care?
Anyone who needs assistance and wants to stay in their home. A family member who is caring for a loved one but needs a break.
Do you provide services in facilities?
Yes, our services can be provided in hospitals, rehabilitation facilities, assisted living facilities and nursing homes.
What areas does Helpers Care provide services?
Helpers Care services Montreal, West Island, South Shore and North Shore.
How do you match caregivers and clients?
We take many factors into consideration to find the ideal caregiver. We match caregivers according to the needs of clients.
What is your selection criteria for caregivers?
All our caregivers are certified. We conduct an intensive screening process which includes face to face interviews, a thorough criminal background check and driver's record check.
Are your caregivers insured and bonded?
Yes, all our caregivers are insured and bonded.
Is there a long-term contract to sign?
No, we provide care to meet your needs for as long as you need; simply contact us by phone or email.
What if the visit needs to be cancelled?
No problem, let us know at least 24 hours in advance by phone or email.
Are there tax credits for Helpers Care services?
Yes, if you are 70 or older, you may be entitled to the tax credit for home-support services for seniors. For more information, please contact us or visit tax credit for home-support services for seniors on the Revenue Quebec website: Tax Credit for Home-Support Services for Seniors
Do accept chèque emploi-service (service employment paycheque)?
Yes, we do accept chèque emploi-service (service employment paycheque).
Do you charge for an assessment?
No, our assessments and supervisory visits are free.
How do services get started?
First, give us a call or send us an email via our online contact form, and we will reach out to you. Then, we arrange to meet you at home for an assessment and develop a personalized care plan.
Frequently Asked Questions (FAQs)
If you don’t find the information you are looking for in our Frequently Asked Questions, FAQs section, please contact us anytime. We’ll be happy to answer any questions you may have.Who can benefit from home care?
Anyone who needs assistance and wants to stay in their home. A family member who is caring for a loved one but needs a break.
Do you provide services in facilities?
Yes, our services can be provided in hospitals, rehabilitation facilities, assisted living facilities and nursing homes.
What areas does Helpers Care provide services?
Helpers Care services Montreal, West Island, South Shore and North Shore.
How do you match caregivers and clients?
We take many factors into consideration to find the ideal caregiver. We match caregivers according to the needs of clients.
What is your selection criteria for caregivers?
All our caregivers are certified. We conduct an intensive screening process which includes face to face interviews, a thorough criminal background check and driver's record check.
Are your caregivers insured and bonded?
Yes, all our caregivers are insured and bonded.
Is there a long-term contract to sign?
No, we provide care to meet your needs for as long as you need; simply contact us by phone or email.
What if the visit needs to be cancelled?
No problem, let us know at least 24 hours in advance by phone or email.
Are there tax credits for Helpers Care services?
Yes, if you are 70 or older, you may be entitled to the tax credit for home-support services for seniors. For more information, please contact us or visit tax credit for home-support services for seniors on the Revenue Quebec website: Tax Credit for Home-Support Services for Seniors
Do accept chèque emploi-service (service employment paycheque)?
Yes, we do accept chèque emploi-service (service employment paycheque).
Do you charge for an assessment?
No, our assessments and supervisory visits are free.
How do services get started?
First, give us a call or send us an email via our online contact form, and we will reach out to you. Then, we arrange to meet you at home for an assessment and develop a personalized care plan.