Keeping Client & Caregivers Safe During COVID-19

At Helpers Care, keeping clients and caregivers safe and happy are always our focus. We continue to provide home care services during these challenging times of COVID-19. Furthermore, we’re following the strategies recommended by Canadian, Provincial governments and the WHO to prevent the spread of Coronaviruses (COVID-19).

A per Quebec government directives, all of Québec, except the Cree Territory of James Bay and Nunavik, will be on Maximum Alert (red zone) – lockdown from January 9, 2021, to including February 8, 2021.

During this time, a curfew will be in place, between 8 p.m. and 5 a.m. Quebecers must not leave their homes except in cases that justify the travel. As Helpers Care is an essential service, our caregivers can provide care at any time.

What We Are Doing:

• All team members have received communication and training regarding COVID-19: safety protocols, travel reporting requirements, and Health Canada advisories.
• Wearing a mask, other PPE,  proper handwashing techniques, social distancing etiquette, and reporting signs of illness are required. This helps ensure the safety of our clients, caregivers, our partners, and our community.
• We continue to communicate with and update our team regarding reporting potential outbreaks in communities and facilities.
• We do not schedule our caregivers to go from place to place. For example, working in a residence and also working in a hospital.
• Any staff member who has travelled outside Quebec in the past month won’t be assigned with a client for 14 days or until cleared by a medical provider.

We work together with our partners to mitigate the spread of this terrible disease. Our team is permitted in residences.

We are available to answer any questions or concerns you may have. As always, we’re committed to providing the highest quality care to our clients in a safe and comfortable environment during this challenging time – at your or your loved ones’ home.

Be safe & stay healthy!
The Helpers Care Team